REFUND POLICY
Effective Date: July 2026
At Seven Star Styles, we take pride in providing premium-quality luxury hair and exceptional customer service. Due to the nature of our products, all sales are considered final. Please review our policy carefully before placing your order.
ALL SALES ARE FINAL
For hygiene and safety reasons, all sales are final.
We do not accept returns, refunds, or exchanges on:
- Hair Extensions
- Wigs
- Frontals
- Closures
- Hair Care Products
- Accessories
- Sale or Clearance Items
- Gift Cards
Please ensure you carefully review your order before completing your purchase.
ORDER CANCELLATIONS
Orders may only be canceled within 12 hours of purchase.
Once processing has begun, orders cannot be canceled, changed, or refunded.
DAMAGED OR INCORRECT ORDERS
If you receive the wrong item or an item that arrives damaged, please contact us within 48 hours of delivery.
Your email must include:
- Your order number
- Clear photos of the product
- Photos of the shipping packaging
- A description of the issue
Once approved, we will provide a replacement or another appropriate resolution.
REFUSED DELIVERIES
If a package is refused or returned to us because of:
- An incorrect shipping address
- Failure to claim the package
- Refused delivery
The customer will be responsible for the cost of reshipping the order.
Shipping charges are non-refundable.
LOST OR STOLEN PACKAGES
Seven Star Styles is not responsible for packages that are:
- Lost
- Stolen
- Delayed
- Marked as Delivered by the shipping carrier
Once your package has been accepted by the shipping carrier, responsibility transfers to the carrier.
If your package is missing, please file a claim directly with the shipping carrier.
CHARGEBACKS
Initiating a chargeback without first contacting Seven Star Styles to resolve your concern may result in:
- Permanent account restrictions
- Cancellation of future orders
- Supporting documentation being submitted to your financial institution
We are always happy to work with customers to resolve legitimate concerns.
DEFECTIVE PRODUCTS
If you believe you received a defective product, please contact us within 48 hours of delivery.
Claims submitted after 48 hours may not be eligible for review.
Products that have been:
- Installed
- Worn
- Colored
- Bleached
- Cut
- Altered
- Washed
are not eligible for replacement or refund.
ORDER ACCURACY
Customers are responsible for reviewing:
- Product selection
- Texture
- Length
- Quantity
- Shipping address
- Billing information
before completing checkout.
Seven Star Styles is not responsible for customer ordering errors.
SALE ITEMS
All promotional, discounted, flash sale, and clearance purchases are final sale and cannot be returned, exchanged, or refunded.
CONTACT US
If you have any questions regarding your order, please contact us before filing a claim.
Email: support@sevenstarstyles.com
Thank You
Thank you for shopping with Seven Star Styles. We appreciate your trust and support. Our goal is to provide every customer with a luxury shopping experience and premium-quality products you can purchase with confidence.